FAQs
We've pulled together some of the most frequently asked questions, and listed them below. They're split by category to help you find an answer to your question, but if you can't find it here, check the information we've sent, or drop us an email.
We'll be adding to the list below - it was last reviewed on 03 July 2024.
The Trip
How will we get to Switzerland?
We're travelling by coach, and will cross the English Channel by ferry. We'll be travelling overnight - check out the families meeting slides for more info.
What will we do on the trip?
So much! - check out the families meeting slides for more info.
Do we need to arrange Travel Insurance?
No - we're looking after all of that for you. We've arranged an overseas travel insurance policy with Unity Insurance Services. If you have any questions, please let us know.
Will there be a kit list?
Yes, we’ve issued a kit list - more on the kit list page.
What are the catering arrangements?
We’ll be catering breakfast and lunch on our site, and making use of the meals prepared by the pinkies (Kandersteg volunteers) in the evenings. All diets will be catered for, and where we need more information, we’ll be in touch.
What date do I need on my passport?
Your passport must be:
- issued less than 10 years before the date you enter the country (check the ‘date of issue’),
- valid for at least 3 months after the day you plan to leave (check the ‘expiry date’).
Finance
How do I make a payment?
The easiest way to make a payment is via BACS - search for the information and your unique reference in your inbox.
If you have any questions about making a payment, please drop us an email.
Can I tailor my payment plan?
You can find the standard payment plans on the website. If you'd like to tailor your payment plan, get in touch with us via email with a suggestion, and we'll confirm that it's okay, and put it into place.
Can we get a refund if I / my young person can no longer attend?
The best place to look for a full answer is The Small Print for details – that’s the full detail you agreed to when making the registration. Full refunds are unlikely, as there are some costs that are non-refundable, like insurance, but if we can fill the space, we may be able to make partial refunds.
Will there be any additional costs to the trip fee?
That's up to you. We're exploring what our merchandise offer looks like, both in terms of what is provided within the trip fee, and what our additional offer will be.
You/r Young Person may wish to bring some spending money, too.
Is there financial support available?
While we don’t have a District fund for international trips, we’re happy to signpost you to funders we know who would consider an application.
Health and Wellbeing
How will medication be handled?
Make sure that you’ve detailed what medication you/r young person may take on the registration portal, including what it is, how much is needed, and how often. When you arrive with us on 26 July, young people will need to hand in all medication, in the original packaging, with prescription labels where appropriate - we'll also share a form we need filling out.
What happens in case of an emergency?
Everyone knows about our InTouch process so if home needs to contact the contingent, or the contingent needs to contact home, everyone knows the process.
Do I need a Global Health Insurance Card (GHIC)?
Previously known as a European Health Insurance Card (EHIC), the GHIC helps certain people to 'access medically necessary state-provided healthcare when you're visiting an EU country or Switzerland' - it works in tandem with our Travel Insurance.
We'd recommend everyone applying for (and bringing with them(!)) a GHIC to help us should healthcare be required.
These should have been uploaded to the registration portal.
Pre-events
When are the pre-events?
Saturday 8th July 2023 - Blacklands Scout Hut (for some of our younger attendees).
Friday 6th - Sunday 8th October 2023 - Hamlet Wood Scout Campsite, East Farleigh (Young People arriving on Saturday morning).
Friday 3rd - Sunday 5th May 2024 - Lower Grange Farm, Sandling.
Do I/my Young Person need to attend all the pre-events?
Yes. They're an integral part of the trip, and make sure that we all know each other, so that we're ready to travel almost 1000km and stay away for ten days! If you have any concerns about making the events, please reach out and let us know.
What will you be doing on the pre-events?
The pre-events are there to make sure everyone is ready. There’ll be various activities that develop skills, help everyone get to know each other and make sure we’re all prepared for the trip.
Why are you running pre-events?
Pre-events are an essential part of the experience for everyone. They’re an opportunity for us all to get to know each other, get used to how things run on camp and to help us identify where we may need to build in extra support.